This Privacy Policy explains how KHAN CABLE NETWORK ("we", "us", "our") collects, uses and protects the personal information of our customers and the visitors of our website https://khancablenetwork.in/. KHAN CABLE NETWORK is a proprietorship business (Proprietor: SHERALI ASHIKALI KHAN, GSTIN: 26AKQPK0674E2Z1) having its office at H.NO. - 1853/1, SRV NO.- 490/03, BAVISA FALIA, AMLI, SILVASSA, Dadra & Nagar Haveli, Dadra and Nagar Haveli, 396230.
By using our website or our services, you agree to this Privacy Policy.
1. Information We Collect
We collect only the information that is needed to give you an internet connection and to serve you. This includes:
- Name of the customer or the person making the enquiry.
- Phone / mobile number, including your WhatsApp number.
- Address where the connection is to be installed, and your billing address.
- Email address, if you choose to give it.
- Identity and address proof (KYC documents), as required by BSNL and by government rules for a new telecom or broadband connection.
- Connection and billing details, such as the plan you have chosen, payments made, and the complaints or service requests you have raised.
- Messages that you send us through the contact form on this website, by email, by phone or on WhatsApp.
We do not collect or store your debit card, credit card, UPI PIN or net banking password on this website.
2. How We Use Your Information
We use your information only for the following purposes:
- To process your request for a new connection and to complete the installation.
- To activate, maintain, repair and support your internet connection.
- To send you bills, payment reminders, plan renewal and expiry reminders.
- To reply to your enquiries and complaints.
- To inform you about service interruptions, maintenance work and changes in plans or tariffs.
- To inform you about new plans and offers related to our services.
- To meet legal and regulatory requirements.
3. Communication by Phone, SMS and WhatsApp
When you give us your phone number, by taking a connection, by filling the contact form, or by calling or messaging us, you agree that KHAN CABLE NETWORK may contact you by phone call, SMS and WhatsApp, including through the WhatsApp Business platform.
We may send you messages about:
- Your new connection request, installation visit and activation.
- Bills, payment confirmations, due date reminders and plan renewals.
- Complaints, service requests and their status.
- Network maintenance and service interruptions.
- New plans and offers.
How to stop messages (opt-out): you can stop promotional messages at any time. Reply "STOP" to our WhatsApp message, or call us on +91 9426740786, or email us at khancablenetwork7186@gmail.com. Important service messages about your active connection, such as bills and outage information, may still be sent while your connection is active.
4. We Do Not Sell Your Data
We do not sell, rent or trade your personal information to anyone. We do not give your data to any third party for their marketing.
We share your information only in these limited cases:
- With BSNL (Bharat Sanchar Nigam Limited): your details and KYC documents are shared with BSNL to provide and activate your Bharat Fibre connection, as we are a BSNL TIP franchisee partner.
- With our technicians and staff: only the details needed to install or repair your connection.
- With service providers: such as messaging platforms (for example WhatsApp Business) and our website and email hosting provider, only to deliver messages and run our services.
- When required by law: if a government authority, court or law enforcement agency lawfully asks for it.
5. Cookies and Website Usage
Our website is a simple information website. Visitors do not need to create an account or log in to read any page. We do not use advertising or tracking cookies. The Google Map shown on our contact page and the fonts used on the website are loaded from Google, which may collect basic technical information such as your IP address as per Google's own privacy policy.
6. Data Storage and Security
We take reasonable steps to keep your information safe. Our website uses HTTPS (secure connection). Customer records are available only to the proprietor and to authorised staff who need them for their work. However, no method of storage or transmission over the internet is fully secure, and we cannot guarantee absolute security.
7. How Long We Keep Your Data
We keep your information for as long as your connection is active, and after that for as long as required by law, by BSNL or for tax and accounting purposes. Enquiries from people who do not take a connection are deleted from time to time.
8. Your Rights
You can ask us to:
- Show you the personal information we hold about you.
- Correct information that is wrong or out of date.
- Delete your information, where we are not required by law or by BSNL to keep it.
- Stop sending you promotional messages.
To use these rights, contact us using the details given below. We will reply within a reasonable time.
9. Children
Our services are meant for adults. We do not knowingly collect personal information from persons below 18 years of age. A connection can be taken only by a person who is 18 years or older.
10. Links to Other Websites
Our website may have links to other websites, such as BSNL, Facebook, WhatsApp and Google Maps. We are not responsible for the privacy practices or the content of those websites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a new "Last updated" date.
12. Contact Us / Grievance
For any question, request or complaint about your personal information, please contact:
KHAN CABLE NETWORKProprietor: SHERALI ASHIKALI KHAN
H.NO. - 1853/1, SRV NO.- 490/03, BAVISA FALIA, AMLI, SILVASSA, Dadra & Nagar Haveli, Dadra and Nagar Haveli, 396230
Phone: +91 9426740786
Email: khancablenetwork7186@gmail.com
GSTIN: 26AKQPK0674E2Z1