This policy explains how cancellations and refunds work for the services given by KHAN CABLE NETWORK (Proprietor: SHERALI ASHIKALI KHAN, GSTIN: 26AKQPK0674E2Z1), H.NO. - 1853/1, SRV NO.- 490/03, BAVISA FALIA, AMLI, SILVASSA, Dadra & Nagar Haveli, Dadra and Nagar Haveli, 396230.
Our services are subscription based broadband and internet connections, which are paid monthly or in advance for 6 months or 12 months.
1. Cancellation Before Installation
- You can cancel your request for a new connection at any time before the installation is done.
- If you cancel before installation, the full amount paid by you to us will be refunded.
- If a new connection cannot be given because it is not technically feasible at your address, the full amount paid by you will be refunded.
2. Cancellation After Installation
- You can ask for closing (disconnection) of your connection at any time by contacting us by phone, WhatsApp, email or by visiting our office.
- Please inform us at least 7 days before the date on which you want the connection to be closed.
- All pending bills and dues up to the date of disconnection must be paid.
- Equipment given on rental or deposit basis, such as the modem (ONT), must be returned in working condition.
3. Monthly Subscription Charges
- Monthly subscription charges are for the use of the service during that month. Once the service is activated and used, the charges for the current month are not refundable.
- No refund is given for a part of the month that is not used, or for data that is not used.
4. Advance Payment Plans (6 Months and 12 Months)
- Plans paid in advance for 6 months or 12 months are offered as per the BSNL tariff.
- If such a connection is closed before the end of the paid period, a refund, if any, will be as per the BSNL rules applicable to that plan. The months already used are charged at the normal monthly price of the plan, and any free or extra months given with the plan are not counted.
5. Installation Charges
Installation and activation charges are for work already done at your premises. These charges are not refundable once the installation is completed.
6. Security Deposit
If you have paid a refundable security deposit for equipment, it will be refunded after the connection is closed, the equipment is returned in working condition, and all pending dues are adjusted.
7. Wrong or Double Payment
If you have paid twice by mistake, or paid an extra amount, please contact us with the payment details. After checking, the extra amount will be refunded to you or adjusted in your next bill, as you prefer.
8. Service Interruption
If your service is down for a long period due to a fault on our side, please raise a complaint with us. A rebate or adjustment for the period of interruption will be given as per the BSNL rules and the applicable regulations.
9. How to Ask for a Refund
To ask for a cancellation or refund, contact us with your name, connection or phone number and payment details:
- Phone / WhatsApp: +91 9426740786
- Email: khancablenetwork7186@gmail.com
- Office: H.NO. - 1853/1, SRV NO.- 490/03, BAVISA FALIA, AMLI, SILVASSA, Dadra & Nagar Haveli, Dadra and Nagar Haveli, 396230
10. Refund Time
Approved refunds are processed within 7 to 10 working days. The refund is made by the same method that was used for the payment, or by bank transfer or UPI to the customer. Amounts that were paid directly to BSNL are refunded by BSNL as per their own process and timelines.
11. Contact Us
KHAN CABLE NETWORKProprietor: SHERALI ASHIKALI KHAN
H.NO. - 1853/1, SRV NO.- 490/03, BAVISA FALIA, AMLI, SILVASSA, Dadra & Nagar Haveli, Dadra and Nagar Haveli, 396230
Phone: +91 9426740786
Email: khancablenetwork7186@gmail.com
GSTIN: 26AKQPK0674E2Z1